If you have any questions, please do not hesitate to contact one of our diamond and jewellery consultants in person at firstname.lastname@example.org or 604.563.7464. If you would like an immediate answer, you might be able to find the information you're looking for below.
Serving Vancouver for over 40 years, we provide conflict-free, ethically mined and sourced diamonds with an independent appraisal certificate and guaranteed satisfaction. Annual cleaning and one resizing is complimentary.
Passion Diamonds Inc.’s trade-up policy allows you to exchange your diamond for one that has a purchase price of at least 50% more than the original diamond.
Refer a friend
Refer a friend for an engagement ring or custom jewellery purchase order of $3000 or more and we will thank you with $100.
All our charges are in Canadian dollars (CAD). For your convenience, we offer several methods of payment. Your bank or credit card company will process all charges in Canadian funds, as required by Passion Diamonds Inc. Use your Visa or MasterCard credit card issued through any US or Canadian bank. Due to our low wholesale margins, credit card transactions are subject to merchant fees. We prefer to accept cash, cheque or e-bank transfers or bank drafts to avoid unnecessary fees.
Shipments Are Insured
We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free. For added security, it is our policy that a signature is required for all Passion Diamonds Inc. orders, regardless of any signature waivers you may have with FedEx.
When you commit to purchasing a diamond, we require a 20 percent (20%) deposit which is NON REFUNDABLE to secure your interest in the diamond of your choice. Although the deposit is not refundable, we will CREDIT YOUR ACCOUNT FOR THE FULL AMOUNT OF THE DEPOSIT, to be used against a future purchase.
To help ensure you make the right choice, we offer a very flexible exchange policy. If for any reason you are not satisfied, you can exchange your item at equal or greater value within 30 days. Custom jewellery is not returnable.
Passion diamonds will replace any diamonds under 0.10ct if it has been lost due to a manufacturers defect within the first year. If the diamond was lost due to damage caused by the person wearing the jewellery there will be a charge to replace the missing diamond. We will not be responsible for the loss of any diamond over 0.10ct. In the event that a diamond over 0.10ct falls out, the replacement of this must be dealt with through your personal insurance. In the event that is deemed a manufacturing defect, Passion Diamonds will cover any insurance deductible payments that you may be subject to, up to $500.
After a thorough inspection Passion Diamonds will determine if the diamond is missing due to a manufacturers defect.
Policy on Conflict Diamonds
We only purchase diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process, an international system that polices the trade of diamonds to ensure they are from sources free of conflict.
Under no circumstances shall Passion Diamonds Inc. be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. If you have any questions, please do not hesitate to contact one of our diamond and jewellery consultants at email@example.com or 604.563.7464.
GET IN TOUCH
Suite 1100, Airport Square Building
Open Monday to Friday 10am – 6pm and after hours by appointment.
REQUEST A QUOTE, or call us at 604.563.7464 to make an inquiry or book an appointment.
AIRPORT SQUARE BUILDING
Suite 1100, 1200 West 73rd Street
(Between Oak & Granville Street)